To contact us about an order please reply to your order confirmation email you received from us and we'll get back to you as soon as we can: usually 24-48 hours.
You can click the email button below as well--when contacting us about an order, please include your order number or some info so that we can pull up your order quickly!
Email is the BEST way to reach us. For an order change, cancellation or subsitition request, please email us. Emails are answered in the order in which they were received, so give us at least 24 hours to get back to you.
Chat is a great way to get help fast. It's especially great for stock checks or general questions. We are almost always online between the hours of 10-6, and usually longer--if we're not online, the chat window will tell you and will allow you to send an email right to our system. If you have an order question or issue, please use email and include your order number and any details so that we can research your question thoroughly and get back to you promptly.
If we're online, you can chat with us right now! If we are not online, just click the LEAVE A MESSAGE button and you'll be able to send us an email instantly from the chat window!
We are available via phone Weds-Sunday from 12-6. We always try and grab the phone if we are in the shop or warehouse, but we are closed Monday and Tuesday for inventory (we are still packing and shipping orders, it's just the store and telephone that are closed).
toll free: 866-514-1127 or (845) 757-4322 (Local/NY)
If we miss your call during our Phone Service Hours don't despair. It simply means we have jumped up to help an in-store customer, or we're in the warehouse pulling orders. We may also be unpacking Artyarns, madelinetosh, or one of our fabulous other vendors deliveries. Please just try again or jump on chat to give us time to get back to our desks, or shoot us an email. We all pitch in doing everything here--so we aren't ignoring you, just trying to make all of our customers happy and satisified!
Note: Chat/email button below right appears throughout the site.